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Terms & Conditions

These Terms and Conditions apply to all purchases made from Ellie Bloom Silver, an independent silver jewellery maker based in the UK. By placing an order, you agree to these terms:

 

Products
All jewellery is handmade and may vary slightly in size, shape, and finish. Materials used include sterling silver and other metals or stones as described in each product listing.

 

Orders
Once an order is placed, you will receive a confirmation email. Orders are subject to availability and acceptance. We reserve the right to refuse any order.

 

Custom and Commissioned Pieces
Custom orders and commissions are welcome. These will be discussed individually, and a non-refundable deposit may be required. Lead times and pricing will be confirmed before work begins.

 

Lead Times
Standard lead time for made-to-order items is approximately 2 weeks. Custom pieces may take longer and will be discussed during the ordering process.

 

Pricing and Payment
All prices are in GBP. Payment must be made in full at the time of order (via website payment system or PayPal). Prices may change at any time, but confirmed orders will not be affected.

 

Shipping and Delivery
Orders are shipped via Royal Mail (delivery type can be selected at shipping page). Shipping costs and times will be provided at checkout. International customers are responsible for customs fees and taxes.

 

Returns and Refunds
If you are not satisfied with your purchase, you may return non-custom items within 30 days of receipt. Items must be returned in their original condition and packaging. Custom and personalised items are non-refundable unless faulty.

 

Faulty Items
If an item arrives damaged or faulty, please get in touch within 5 working days of delivery with a photo and description. Repair, replacement, or refund will be offered.

 

Care Instructions
Please follow care instructions provided on FAQ. The buyer is responsible for any damage caused by improper care, cleaning, or storage.

 

Intellectual Property
All designs, images, and content are the property of Ellie Bloom Silver and may not be reproduced without permission.

 

Privacy Policy
Your personal information will be used only for order processing and communication. We will never share your information without your consent.

 

Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be resolved under UK jurisdiction.

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Last updated: 10/05/2025

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Privacy Policy

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Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

 

What Information We Collect

We may collect the following personal information when you place an order, fill out a form, or contact us:

  • Name

  • Email address

  • Postal address

  • Phone number (if provided)

  • Payment information (processed securely via third-party services like PayPal or Stripe – we do not store this ourselves)

  • Any additional details you provide (e.g. for custom orders)

 

How We Use Your Information

We use your data to:

  • Process and fulfil your orders

  • Communicate with you about your order or enquiry

  • Send updates (only if you opt in to marketing emails)

  • Maintain business records for tax and legal purposes

 

Sharing Your Information

We do not sell, rent, or trade your personal data. Your information may be shared with trusted third parties for purposes such as payment processing or shipping, but only as necessary to complete your transaction.

 

How We Store Your Data

Your personal information is stored securely. We retain data only as long as necessary for business and legal purposes (e.g. for tax records). After that, it is safely deleted or anonymised.

 

Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct any incorrect or outdated information

  • Request deletion of your personal data (where legally applicable)

  • Object to certain types of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at: elliebloomsilver@gmail.com

 

Cookies 
We use cookies to improve your browsing experience and collect anonymous usage data. You can manage cookie preferences through your browser settings.

 

Contact

If you have any questions about this policy or how your data is used, please contact:
Ellie Bloom
elliebloomsilver@gmail.com

Privacy & Safety
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